The Wine Boutique – FAQ

How can I get in touch with The Wine Boutique?

Please email info@thewineboutique.net.au

What is your Privacy Policy?

Click here to view our full Privacy Policy.

What is your cancellation policy?

Once your online checkout is complete, orders are automatically processed and shipped to customers within a very short timeframe. As a result, cancellations are not generally possible.

Can a purchased item be returned?

In most instances, items cannot be returned; however, there are two instances when this will occur.

1. If items are damaged in transit, we will provide customers with the option of a full refund or a replacement item express posted to rectify the error.

2. If the incorrect item is shipped, we will organise for the return of this item and organise for either a full refund or for a replacement item express posted to rectify the error.

What are the payment methods available?

We accept Credit/Debit cards and Paypal, paid in full via our website shop at time of purchase.

What shipping/ transport providers does The Wine Boutique utilise?

If we can't deliver your precious cargo ourselves, we will use reputable shipping providers; these include TNT, DHL, Australia Post and Star Track. 

Customers receive an email advising them once their item has departed the warehouse; this email will include a link to track the parcel in transit. All items purchased, will be carefully packaged and boxed securely prior to shipping.

How long will it take to receive my purchase?

Please allow 7 business days for your order to be delivered. If you experience any problems with your delivery, please email info@thewineboutique.net.au and we will liaise directly the shipping provider on you behalf.

How much is postage and can I track my order once it has been shipped?

Flat rate $10 for all Sydney shipping – FREE shipping for all purchases over $150 – contact us for international shipping rates

Yes. Tracking details will be provided by the selected delivery company once the order has been shipped.

Can orders be shipped overseas?

International orders are only possible by contacting us for an individual quotation, due to issues with some countries' customs clearance processes. Please contact us at info@thewineboutique.net.au

Please note that all alcohol sold by The Wine Boutique is sold subject to Australian GST and Australian Government alcohol excise.

Overseas orders may be subject to additional charges (taxes/ excise) – if this is the case, the recipient will be responsible for incurred costs. Our couriers will contact the recipient (in country) prior to customs release and delivery. Each country will have their own unique policies – The Wine Boutique recommends you contact the Customs Office in the recipients home country should you have any specific questions. 

What is the benefit of registering with The Wine Boutique?

Once you register with The Wine Boutique, your details specific to future orders are securely stored – this makes any future checkout much simpler and much more streamlined. Of course, you will also be informed of any future offers, new arrivals or other exciting news from The Wine Boutique.

What information will I receive if I subscribe to the blog?

We have a passion about great wine and fine spirits and we’ll use our blog to inform and educate people about our company, the awesome drinks that we stock and about the wineries or distilleries themselves.

Can I cancel my registration or blog subscription?

Click here to send us an email – we will endeavour to get back to you within 48 hours.